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Workplace enquiry 

From 1 January 2010, private sector NSW employers and employees previously covered by the NSW state award system (mainly sole traders and partnerships) moved into the national workplace relations system administered by Fair Work Australia.

The Fair Work Infoline may be contacted on 13 13 94 or visit their website at:

The NSW Industrial Relations provides information about shop trading hours, long service leave, entertainment licensing and public holidays.

We request you enter your name and contact details, so that if we don't understand the problem you are having, we can contact you to establish the problem more clearly. The NSW Industrial Relations conducts our operations in accordance with the provisions of the Privacy and Personal Information Protection Act 1998. A full NSW IR website privacy policy is available.

1. Please answer each of the following questions:
[Mandatory fields indicated with *]

Name: *
Family Name: *
Organisation: *
Contact E-mail address: *
Contact telephone number:

2. Please select the description that best describes your employment status:

Your answers to the following questions will assist us to give you the information you need. Please provide as much information as possible.

Information about the job

3. What job are you enquiring about?

4. Is the job full-time, part-time or casual?

5. If you know the title of the Award you are enquiring about, please:


(ii) OR type the name of the award

6. If you are under 21 years of age, please state your age:
[Many awards and some laws apply differently to people who are under 21 years of age.]

7. Description of employee's major duties:

8. Please tell us the details of your enquiry:

9. If you know the title of the Legislation you are enquiring about, please tell us:

Information about the employer

10. Please tell us the name of the organisation:
[We may use this information to check where an enterprise award or enterprise agreement covers the work.]

11. Which industry are you enquiring about?:

12. Briefly describe the company's, organisation's or employer's business:

13. Would you like further information on the following: (tick one or more boxes)

Rates of pay
Annual holidays
Sick leave
Long service leave
Public holidays
Bereavement/Carers leave
Parental Leave
(maternity, paternity, adoption)
Unfair dismissal
Notice on termination
Hours of work
Meal & Rest Breaks
Your Contract of Employment
Penalty rates
Unpaid overtime
Apprenticeships & Traineeships

So that we improve our service to you, please take a few minutes to fill in the following details.
Are you male or female?
Is English the language mainly spoken at your home?
Are you an Australian Aboriginal or Torres Strait Islander?
Are you enquiring on behalf of somebody else?
Are you a member of a union or an employee association?
Have you found it easy to complete this form?

Responding to your Enquiry

Our staff will answer your enquiry as soon as possible.

If you would prefer to receive our response by fax, please provide your contact facsimile number:
(Available to Australian residents only)

If you would prefer to receive our response by mail, please provide your mailing address:
(Available to Australian residents only)

Please ensure that your e-mail address is correct so that a prompt response may be provided.

NSW IR will endeavour to respond to all requests within 5 working days.

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